Senior Service Desk Analyst

The Opportunity
Are you a seasoned IT professional who thrives on solving complex problems and delivering top-tier user experiences?

Join a dynamic, forward-thinking organisation dedicated to serving the local community.

As a Senior Service Desk Analyst, you won’t just be closing tickets; you will be a vital member of a collaborative team leveraging modern technology to make a tangible impact on the lives of residents.
This is a permanent role for a technical leader who values innovation, inclusivity, and professional growth.

Technical Focus

We are looking for a specialist who can hit the ground running with a modern tech stack. Your expertise will be instrumental in driving efficiency through:

• Entra ID & M365 Administration
• System Configuration & Management
• Advanced Troubleshooting across diverse infrastructure

Key Responsibilities

• Expert Support: Provide high-level technical resolution for internal and external stakeholders with professionalism and empathy.
• Innovation & Collaboration: Work across functional teams to implement and maintain robust IT systems.
• Continuous Improvement: Contribute to the development of IT policies, security procedures, and best practices.
• Trend Monitoring: Stay at the forefront of industry shifts to ensure our services remain cutting-edge.

About You
You are a proactive communicator who can bridge the gap between complex technical issues and user-friendly solutions. To be successful in this role, you will bring:

• Proven Experience: A solid track record in a Senior Service Desk or similar IT support role.
• Technical Mastery: Deep knowledge of M365, Entra, and Configuration tools.
• Interpersonal Excellence: The ability to liaise effectively with users at all levels of an organisation.
• Problem-Solving DNA: A natural knack for diagnosing and resolving a wide range of IT-related hurdles efficiently.
• Drivers Licence required

Why Join?

• Impact: Work for an organisation where your contributions directly benefit the local community.
• Culture: Join a supportive and inclusive environment that genuinely values its people.
• Tech-Forward: Access to cutting-edge technologies and ongoing opportunities to expand your knowledge.

Ready to take the next step in your IT career? Apply now with your CV and a brief cover letter outlining your relevant experience.