Service Desk - Level 2

Location: Wellington
Job type: Permanent
Contact name: Matt Frizzell
Contact email:
Published: 26 days ago

​Keen to step into a Level 2 Service Desk role and boost your experience? Work for an ambitious, agile and flexible employer with a great vibrant team and culture.

About the company:

This company’s mission is to empower people to achieve more by unlocking the full potential of their technology.  With operations in the New Zealand, Australia and USA, they are the key remote partner for the remote workforce.   

About the role:  

You will be the first point of contact for customers, providing support to help troubleshoot, escalate, and resolve issues using the most efficient and effective customer service possible for a range of mobile endpoint devices (Windows, Apple, Android etc.).

  • This is a full-time role (40 hours per week) based in our Wellington CBD office,

  • Some customer site, working from home and on-call may be required.

  • Diverse range of applications and platforms to learn and master

  • Exposure to enterprise and government customers

  • Development and Training opportunities

About you:

You’ll be a passionate, tech-savvy, motivated individual who has a thirst for new knowledge. You’ll be results-focused and ready to ready to take on new challenges in a fast-moving industry.

You’ll also have:

  • Experience working with technologies used to manage and support Windows desktop and mobile device environments 

  • Experience working with SCCM, Active Directory, Windows Server

  • Excellent written and oral communication skills

  • Operational experience within a service desk or team that provided support with a high level of customer service

  • Experience working directly with customers and third-party support organisations

And must:

  • Pass a NZ Police Clearance 

  • Be a minimum of permanent resident, living in NZ fulltime for 5+ years

Sound like you? Apply now!