Technology Support Specialist

Location: Wellington
Discipline: Digital agencies
Job type: Permanent
Salary: 90000 to 100000
Contact name: Matt Frizzell
Contact email: matt@placeme.nz
Job ref: 1396488
Published: about 21 hours ago
We’re looking for a people-centric Technology Support Specialist who enjoys being the go-to person when technology needs to just work. This is a hands-on role supporting staff across New Zealand and the UK, balancing responsive day-to-day support with proactive improvement of systems, security, and processes.

You’ll sit within an Operations / Technology function, working closely with teams across the business to ensure devices, access, and platforms are secure, reliable, and easy to use as the organisation continues to scale.

In this role you’ll provide end-to-end internal IT support, owning issues through to resolution while helping lift the overall quality of the technology environment.

Your focus will span:
  • Day-to-day support across hardware, software, SaaS tools, and internal networks (in-person and remote)
  • Ownership of user onboarding/offboarding, device lifecycle management, and access control
  • Administration and support of a Microsoft-centric environment (M365, Intune, Entra ID, Teams, SharePoint)
  • Supporting security best practices, patching, access reviews, and basic incident response
  • Improving documentation, self-service resources, and internal IT processes to reduce friction and risk
You’ll work closely with operations, people teams, and technical stakeholders, communicating clearly and managing priorities across time zones.

Previous Experience:
You’ll likely bring experience in an IT support, service desk, or internal technology role within a modern SaaS or tech-led environment, along with:
  • Strong troubleshooting skills and a calm, approachable support style
  • Practical understanding of IT security fundamentals and identity/device management
  • Confidence working independently, with good judgement on when to escalate
  • A proactive mindset – you look for ways to improve systems, not just fix issues
  • Clear communication skills and the ability to support non-technical users
Experience with AWS, Atlassian tools, or meeting room AV is helpful but not essential.

This is a role for someone who takes pride in creating a smooth, secure technology experience for others. You’ll be trusted, visible, and genuinely valued – helping prevent issues before they happen while contributing to how technology supports the organisation’s growth.